At Ham4less.com, we stand behind every product we sell. We offer a 100% satisfaction guarantee. If, for any reason, you are unsatisfied with a product you've purchased from our site, feel free to return it within 7 days of purchase for a 100% refund of the product cost. In the event of a factory defect, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to begin the RA process. In your email, please include a detailed description of the problem as well as a phone number or alternate contact method. The subject for factory defect return requests should be "RA Request."